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Steps to Take Before Calling Technical Support

AdminStudio 2025 | 29.0 | Automated Application Converter / App-V Assistant / ThinApp Assistant / Citrix Assistant

Before contacting AdminStudio Technical Support, perform the following steps to attempt to clearly identify the problem you are having:

Check package—To determine if this error is caused by a problem with the specific package you are converting, try to build a virtual package of a simple package that contains only one file.

Check machine and OS—To determine if this error is caused by a configuration on a particular machine or operating system, attempt to build this virtual package on another machine or operating system.

Check prerequisites—Check to make sure that the machine where you are performing the conversion has all of the required prerequisite software installed:
- App-V—See Comparison of the App-V 5.0 Conversion Methods.
- VMware ThinApp—See Prerequisites for Building a ThinApp Application.
Check individual files—To determine if this is error limited to a specific item, find out if removing or excluding a particular item will build error free.